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Because...
we specialise in a range of software products and associated
services designed specifically for Supply Chain Management,
Benchmarking & Performance Management.
Because...
our business is managed by construction professionals
with long and successful careers in major national and international
construction sector organisations.
Because...
we are the undisputed market leaders in the provision
of Supply Chain Management & Performance Measurement software
products to UK Construction with 300 current clients including
the Highways Agency.
Because...
our clients are drawn from all sectors of the UK Construction
Market and from every level of the supply chain. We
have a large number of Public Sector clients, have
worked with OGC and our government clients include, Highways
Agency, NHS Estates, Defence Estates and the Environment Agency.
Because...
we run a number of national benchmarking clubs including
two Highways related clubs, with membership comprising designers
& constructors from both the public and private sectors.
Because...
the development of Supply Chain Management tools was started
nearly a decade ago and the scope and flexibility of
our current products reflects this development effort and
our unequalled experience in the market.
Because...
we are partners of Constructing Excellence, previously
Construction Best Practice, and have been so for the last
four years. We developed software products to support all
Construction Industry Headline and Sector KPIs, our latest
development with Constructing Excellence is Pay-as-you-Measure,
an on-line low cost performance measurement tool aimed at
SMEs.
Because...
we recognise that the continued success of our business is
dependant upon our ability to meet the changing needs of our
client base. We have designed our products and services to
be sufficiently flexible to meet these differing needs,
without the need for expensive bespoke development effort
on our part or compromise on theirs.
Because...
all of our development is undertaken in-house and our
commitment to the constant improvement of our products is
demonstrated by the array of new features and functionality
that has been included in the latest release of our software,
which is detailed in this bid.
Because...
we continuously improve and upgrade our products through an
ongoing development programme. This focus means that our
products always out-perform the competing products both in
terms of functionality, ease of use and regularity and benefit
of upgrades
Because...
we have developed a range of supplementary consultancy
services to support our clients and help them develop
supply chain management processes and a culture for continuous
improvement.
Because...
we have a Professional Services team who specialise
in supporting our clients through implementation, including
configuration of the software and the preparation and delivery
of training courses.
Because... we
have a dedicated help desk facility fully manned during
normal office hours by a team of experienced staff.
Because...
when our customers have additional functionality requirements,
we are happy to undertake such work either on a bespoke
basis for client specific development or where the enhancement
of our products has a general application, at no charge, on
condition that the intellectual rights reside with us. These
enhancements are then incorporated into our next upgrade for
general release.
Because... the
eContrack range of products is very user friendly. In
consequence training is quick, painless and inexpensive. Our
experience is that although we provide full lifetime help
and support to users there is little call on our helpline
service, even from users who have little or no previous experience
of computers. A PowerPoint presentation and sample output
and reporting to are available to download and will show how
easy the product is to use.
Because...
all eContrack products provide the necessary security safeguards
and equally importantly a clear and easily followed audit
trail.
Because...
we provide a personal lifetime customer care service
to ensure that our customers needs are always being fully
met both at implementation and in the future.
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