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  SUPPORT
Building Software provide comprehensive
support for the entire range of eContrack products.
eContrack is a fully hosted solution where BSL is responsible
for the installation, configuration, and IT support issues
at the web server; the Client leases our services for an annual
fee (the access charge). BSL hosts the eContrack software
on BSL's web servers, and the Client's users access it remotely
via the internet. Each client has their own separate SQL Server
2000 database with full transaction logging and security enabled.
All data is automatically backed up each day. Back-up servers
are in place to cater for disaster recovery.
With a hosted solution like eContrack, it is very straightforward
and simple for you to be up and running quickly. All you need
is a connection to the internet and a copy of MS Internet
Explorer running on your personal computer (version 5.5 and
above, version 6 recommended).
Clients needing support are welcome to call our Helpdesk,
or to request support via email.
 Our
Helpdesk is available 9am to 5pm Monday to Friday (except
Bank Holidays); telephone 01884 849115
Alternatively,
email us at support@buildsoft.co.uk
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