We want you to get the most out of eContrack and Building Software provides a comprehensive and responsive support service from experienced users. This service is provided as part of your contract with BSL and is free.

If your request falls outside the normal help service we endeavour to help you and will put you in contact with your Client account director to discuss your requirements.

The Services we offer:

Getting you started

• Configuring MS Internet Explorer
• Assistance with installing the plugins needed for eContrack
• Discussing your requirements with your IT department

Understanding and using our software

Using the add scorecard wizard

·         Who should I be scoring?

·         Sending scorecards to other users

·         Setting up recurring Scorecards

·         How to send reminders

·         Adding messages to users when emailing scorecards

Adding companies and Contacts

Adding projects

·         What is the difference between public and Private projects

·         What do the drop down lists do?

Using the graphing wizard

·         Creating and saving a report for future use

·         Defining the graph layout, choosing styles, colours, fonts

·         What do all the options do?

·         Cross tab reporting

 Getting the most out of eContrack

• Review/updating configuration (Key Users)
• Adding/amending member company details
• Adding/amending user logons & passwords
• Adding/amending Alliances ( Key Users)
• Additional template creation/maintenance (Key Users)
• Monitoring and regular reporting on the level of activity within database (by user, by member etc)(Key Users)

 Investigating/fixing any problems you have with our software

• System upgrades
• Bug-fix and error rectification support
• Keeping a wish list of enhancement requests

We can also help you acccess additional training onsite training services for which a charge is payable

• Standard training for Users
• Standard System Administrator training
• Database specific training for Users
• Database specific System administrator training
• Graphing and reporting training
• Refresher training