We will be uploading a service pack for ChartFX on Monday 15^th May. This will resolve the problems that have resulted due to the release of Windows XP Service pack KB912812. This has prevented ChartFX from working on machines running Windows XP.

This change will affect all eContrack Users

All users will need to uninstall their current copy of ChartFx before installing the new version.

Click on Tools > Internet Options from the top menu (if you don't have Administrator rights on your PC you'll have to get a member of your IT department to do this for you)

On the General Tab click the Settings button in the Temporary Internet Files panel 

Click the View Objects button, this should bring up a window containing a list of files

Look for one called Chart Object and Right click and select Remove (if it refuses to let you do this saying the file is in use you may have to restart your PC).

Close all the panels by clicking OK.

To install the new version

Go to https://www.econtrack.net/Troubleshoot.asp and the ChartFX plug-in will re-install itself. Or click in the ChartFX box.

If you are prompted if you want to install it, answer Yes. (if you don't have Administrator rights on your PC you'll have to get a member of your IT department to do this for you)